Loyalty360 – Customer Loyalty News

Ace Handyman Services and Dispatch Partner for “Local Hardware Store” Customer Experience

Dispatch – a software platform for home service franchise businesses – has partnered with Ace Handyman Services to give customers Ace Hardware’s renowned expertise and customer experience for their home projects

Ace Handyman Services – formerly Handyman Matters – is Ace Hardware’s new handyman division, created to help loyal Ace customers achieve their home improvement project goals. Ace Handyman Services allows customers to hire reliable, experienced craftsmen to come into their homes and assist with projects that may need an extra hand or some additional expertise.

“Customer experience is even more important when you’re thinking about stepping into someone’s home. It’s one thing for a customer to step into your store, but when you step into the customer’s home – that attention to a customer’s needs, and just showing respect and being truly helpful is really very important ” – notes Aaron Williams, Ace Handyman’s VP of Technology.


Sam’s Club Celebrates Big Game Ad Debut with Yard Line Membership Deal

Sam’s Club, which made its ad debut in football’s biggest game of the year, is capping off its game day VIP campaign with an $8 membership deal that’s redeemable in club through February 17, 2022.

The offer is available for new members and is based on where the football was placed at the two-minute warning in the fourth quarter of the game, just before the warehouse retailer’s ad aired. The limited-time offer gives potential new members a $37 savings.

“We work hard to win our members’ loyalty every day with the strategy to treat them like VIPs, which you see reflected in our game day ad,” said Ciara Anfield, Chief Member Officer, Sam’s Club. “Our participation in this year’s game is giving us an opportunity to celebrate one of the many perks of being a Sam’s Club member while opening the door to invite others to be part of the club with a membership offer that’s hard to pass up.”


Newk’s Rolls Out Drive-Thru Prototype

Mississippi-based Newk’s Eatery is making its Fort Smith, Arkansas, debut next week with its first drive-thru prototype.

“We’re excited to expand our brand across the great state of Arkansas and introduce our first drive-thru prototype in Fort Smith,” Newk’s President Mike Clock said in a company press release. “We look forward to sharing our delicious family classics and genuine hospitality in a new, convenient ordering channel with guests.”


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